Talking CX: Episode 1 – Faris Yakob from The Works I spent a lovely day with some nice people from The Works, an agency in Sydney, discussing the concept of Customer Experience, as an emerging field, discipline, set of principles and integration layer.  Part One was inside a van.     

I've been listening to Steven Johnson's excellent Wonderland podcast. [Shout out to the Storythings crew and our dear friend Kristen Taylor who produced it [we miss you Kthread!]  It's a companion / prequel series to his new book Wonderland: How Play Made the Modern World. [And as content marketing – it worked – it's now…

zoom in on the syrup pic.twitter.com/omRBupjrXq — Denny's (@DennysDiner) March 1, 2017 //platform.twitter.com/widgets.js One of the Genius Steals creativity exercises is demystifying ideas as combinations by exploring the inspiration elements that informed an idea. We call it idea archeology. This is harder the further the idea takes the inspiration and easier the less far it has…

Because the universe speaks to us through coincidence, or because of the Baader-Meinhof phenomenon [also known as the frequency illusion] – whichever you prefer – I had a few Squishy encounters of late.  I just read DFW's brilliant, remarkably disturbing, short[ish] horror story and comment on corporate culture Mister Squishy, and lo and behold it was…

Who Framed Roger Rabbit was a fantastic film and was one of the first times I remember feeling oddly drawn to the female character Jessica.  Part of that was my age but part of it was the incredible job the animators did – by hand and eye – of creating the illusions, especially the illusion…

In 1979 the legendary French comic book artist Moebius did the conceptual art for Ridley Scott's sci-fi masterpiece Alien. Some things of course weren't used for the film, like the illustration of an orange spacesuit above left.  In 2015, three years after Moebius' death, Ridley Scott made The Martian.  The above drawing sat in Ridley's…

Every time you think something is completely knew, you should remember that nothing is.  From DDB's website: N.M. Ohrbach knew Bill Bernbach when Ohrbach's was a client at Grey Advertising. Mr. Ohrbach, who was not happy with Grey, suggested that Bernbach launch his own agency with Ohrbach's as its first client. Ohrbach even agreed to…

I don't watch horror movies. I don't like them, I don't enjoy being scared. Things get stuck in my head and I'd rather have nice things in there.  So I also wouldn't listen to a horror podcast. However, I found a new podcast in my app. It was called Darkest Night.  I assume I saw…

We love collaborating with nice agencies on cool projects. This is a piece featuring me talking about data we worked on with a lovely agency and production company in South Africa thanks to the awesome Amy who got us involved.  Hope you enjoy it  - do get in touch if you to collaborate on something…

People keep asking us about our travels – so we had an idea. Presenting Episode One of our new Podcard series. "Wherever you go, there you are" A Podcard from Mumbai.  Hope you enjoy it!